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This page will help you find the answers to your questions. Whether you have technical problems, are interested in information about different membership options, or are simply not sure what to write in your description...

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What is the purpose of our site?

The purpose of our site is to make it as easy as possible for you to contact people around the world by means most convenient to you. All contact that you make with other members is anonymous, whether you are using email or our chat systems. Here you'll find a community of singles who are using our site as a tool to make connections and to find romance, dates, friends, pen pals, activity partners and marriage partners. To find your match, we offer several powerful features, including direct searching and downloadable chat application that allows you to monitor your contacts even when you are not browsing the actual web site.

We have brought dating into the 21st century and beyond. It couldn't be easier to find your perfect partner - anyone can join in and make contact, irrespective of membership level, opening up a vast database of members that its possible to contact directly. View and contact online members, or simply send them a message to contact you when they are back online. Our accurate searching and interactive matching combined with a safe community environment create a secure place to hang out, have fun and meet other people.

Are members on this site screened?

Yes - For the safety and security of our members all ads are checked to verify authenticity. A valid e-mail address is required in order to become a member of this site - you will not be able to activate your account without one. All our services are confidential and your privacy is as much of a concern for us as it is for our members. However, we cannot do extensive background checks on members, and we expect you to understand that we cannot take responsibility for any damage caused to you by use of this site. Please use common sense and be careful about giving out personal information to people you meet.

What is the difference in entering as a guest and entering as a member?

Our site works on a membership system as we must be able to keep data files that contain your profile information and other information such as your "Hotlist". Guests are free to browse the profiles of members, but in order to respond to ads using our emailing services you must be registered with a valid e-mail address. You must also be a member in order to create a "Hotlist" and use SuperMatch Wizard or the "EarlyBird" e-mail match service.

Our membership types:
We offer four types of membership:

Trial membership enables you to try out our system, and see how our site works for you, for FREE. You may search, browse other members' profiles, even send cards as well as use the HotList facility and try out different components of our SuperMatch system!

Gold Membership benefits:

  • View XXX uncensored photos
  • Send an unlimited number of e-mails
  • Read and reply to your messages
  • Listen to voice messages, view video and members personal descriptions
  • View full lists of New members, EarlyBird matches, Birthdays, and Online members
  • Get a reply from the Support Team within 36 hours
  • Keep your e-mails in Mailbox for 120 days
  • Search using SuperMatch facility
  • Search using StarMatch, SelectMatch, and SexMatch options
  • Chat online via Playmates
  • Call using the Call Centre at very low rates
  • Use extra 5Mb of disc space for your Media Library

Upgrading to Platinum membership:

New! and available to Gold members now - special ability to become Platinum member to communicate with Free members, giving you access to millions of contacts in our database! Trial members can now phone, e-mail and chat to you

Platinum Membership benefits:

  • View XXX uncensored photos
  • Send an unlimited number of e-mails
  • Read and reply to your messages
  • Listen to voice messages, view video and members personal descriptions
  • View full lists of New members, EarlyBird matches, Birthdays, and Online members
  • Get a reply from the Support Team within 36 hours
  • Keep your e-mails in Mailbox for 120 days
  • Search using SuperMatch facility
  • Search using StarMatch, SelectMatch, and SexMatch options
  • Chat online via Playmates
  • Call using the Call Centre at very low rates
  • Use extra 5Mb of disc space for your Media Library

+ Special features:

  • Appear on featured members lists
  • Have priority and highlighting on the search listings
  • Have your e-mail highlighted
  • Personalised support
  • Ask the on-line psychologist for advice
  • Get your messages translated for free!
  • A NEW GREAT Bonus for PLATINUM MEMBERS - communicate with not only PAID members but with FREE members too!

Our Refund Policy:

Our site has a no refund policy. This issue is covered prior to you joining, in the membership Terms and conditions, under both the refund policy agreement and the application form, which you agreed to, before joining the site as a Gold or Platinum member.

We offer a free trial period for all users, before they join as a Gold member. This is done to allow ALL members the facility to view the site and see how it works, in its entirety (with a few limitations to its use), before joining as a Gold member.

Unless there is an error in the operation of our program or processes, our system has a no refund policy after our services have been used, unless the goods are defective in some way. If you feel that our services have been defective in any way please contact us here, with your reasons for claiming a refund plus a copy of your user registration details and Transaction id Number or Payment invoice (without this we will be unable to help). The user registration details and invoice are sent to the user upon joining the site.

All refunds will be made within 30 days of the users application. If a refund is granted then this will be on a pro-rated basis for how long you have used the membership. A small administration charge will be deducted from the amount paid.

We operate within the recommended standards and laws regarding National and International fair Trading.


Are profiles censored? Is there any limit to what I can put in my profile?

Yes. All member profiles, when they are originally created as well as when they are modified, must be approved by our webmasters. We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also, we ask that you do not put any personal information in your profile, including, but not limited to: your home address, a personal beeper, cell or telephone number, a "real" e-mail address or personal web address. Any offenders of this rule will be banned from the site.

How long does it take to have my profile posted?

Your profile is posted immediately and is checked within 24 hours.

Important tips to remember when creating a profile

The number of replies you get from other members will depend on the quality of your profile. Here are some useful tips that should help you:

  • Upload a photograph. We cannot stress this enough - People like to see who they're writing to and, as a result, profiles that have photographs attached get up to 10 or times more clicks than profiles that don't. When creating the site, we wanted to make photograph submission as easy as possible, so please take advantage of this feature.
  • Create a catchy title for your profile: When members search listings on the site, the title of your profile is listed next to your name. As a general rule, profile titles like "Hi!" do not catch people's attention, where as more personalized titles do.
  • Think before you write: Feel free to write as much as you want in our sign-up pages. Tell other members about yourself, your likes and dislikes, things you enjoy doing, what line of work you're in, what your personality is like, even your hopes and dreams. The better your profile describes you, the more likely it is that others will read and respond to it. If you can't think of anything right away, you can always add more later. And don't forget to fill out the Matching Criteria section - this will also help other members get to know you better.

  • Uploading your photo, audio and video
  • Submitting your photo, audio and video can be even more important than writing a good description of yourself. A photo can achieve more than a thousand words, so make sure that your digital photo is in .JPG or .GIF format and a file size of less than 2Mb and upload it to your profile! If you are not sure how to change a file format or size send your picture to our Support Team and we will upload it for you!

Audio and video presentations are also crucial for your success. Tell people what you want them to know about you in your own words, and make them feel as if they have known you for ages!

Make sure you have audio file with a presentation that is no bigger than 2Mb with .mp3, .wma, .aif or .m4a extension, and a video file no bigger than 20Mb with .asf, .wmv, .mpg, .mpeg, .mpe, .mpa, .qt, .mov, .ram, .rm or .ra extension, and upload both to your profile. Then sit back, relax, and see your mailbox getting flooded with messages!

How do I change my personal information?

Changing personal information is extremely easy. If you would like to update the information about yourself that you submitted during registration, write a new heading and description for your profile as well as editing main criteria for your matches just go to the Update your profile option on MyCrowd page. There you can edit any part of your personal information; save it by clicking Submit button.

What are personal settings?

Your Personal Settings page is accessible directly from the MyCrowd page and allows you to:

  • change your e-mail address
  • change your phone and mobile phone numbers
  • create a new password
  • change your language settings
  • turn off banners (available to Gold and Platinum members only)
  • hide/show your online status
  • turn off/on updates and special offers sent to you by e-mail
  • set show or not show your SoulMatch and Sensuality Test results to others.

What is private content?

You are fully in control of your personal information, and can choose which member is allowed to see your photo, listen to your audio, view your video, and read your SoulMatch test results and sexuality description. You can make some of the content in your profile 'private,' by choosing 'Private' item in dropdown box when uploading photo, video or audio files or in your 'Personals Settings' section (for test results). This means that these parts of your profile will be seen only by those members who are marked as "allowed to view private content" in your HotList.

How do I delete my profile?

You can delete your profile at any time by following the link "Edit" on the "Home" page and choosing the corresponding option on the next page.


What is EarlyBird matches? How do I use it?

The EarlyBird service allows you, as our web-site member to describe the type of person you are looking for; the site will then notify you via e-mail of new members who match your preferences. In other words, you will receive prompt notification of new members that fit your criteria, without having to come to the site every day to look for them yourself.

How do I turn off my e-mails?

To turn off your EarlyBird matches and prevent these emails from being delivered to your inbox, please follow this procedure:

On 'Home' page click the link that says 'Personal settings' (it is in 'Your setting' block). There you will see the text 'Receive SelectMatches by email'. Choose 'Never' then click 'Submit' at the bottom.

Tell me more about Super Match Wizard

SuperMatch Wizard is the brand new feature on our web-sites that helps you find your ideal date. It combines four types of matching thus giving you the best opportunity to meet the love of your life. SuperMatch Wizard will guide you through the process of completing relevant information about you and what you are looking for in your partner. You can either use each of its features separately, finding people compatible to you psychologically, sexually, that share the same interests or that match your star sign - or find the one that is a 100% match using all matching features simultaneously!

The four Match types are:


The SoulMatch test is a sophisticated psychometric questionnaire designed by psychologists to distinguish between twelve different character types. Each personality type has different traits, strengths and weaknesses and many people find they fit into one of these twelve very accurately. These tests have been used for years; by business managers to build efficient teams; psychiatrists to aid treatment; psychologists when carrying out studies. They are very trusted indeed.


For years astrologers have been watching the stars, predicting the future and recognising personality traits and using their wisdom we have integrated StarMatch, a matching technique based around the Zodiac. This area of astrology is concerned with the time of year when the suns orbit crosses the Zodiac sign relevant to you. Each Zodiac sign has its own characteristics, such as Aries assertiveness, Taurean resourcefulness or Geminis superficiality, and using our questionnaire you can discover how the stars might affect your love-life.


The SelectMatch is arguably the most important of our matching criteria. It is a questionnaire based around your own interest and pastimes, what you are looking for in a partner, and your vital statistics. Just fill in the form detailing your height, marital status, religion and exactly what you are looking for on our site. These will help you to find someone who matches your interests and better suits you as a person.


His kind of test is universally ignored by other dating sites no other site has a matching system of this kind. However, it focuses on something which is vital to every relationship in the world. It is a test based around sex-drive and sensuality, designed to match those members who have a similar libido. There is nothing to be ashamed about having a higher or lower sex-drive, but it is important to find someone out there who can match this quality. No relationship can work if one is never interested and the other is always frustrated.

What is the "Hot List" feature?

When looking at the search results and listings, as well as other members profiles, you can see the button "Add to HotList". Clicking on this will do exactly what it says. Your HotList is a list of members that you are interested in. It keeps a link to their page and remembers the last time you sent them an e-mail.

You can remove people from your Hotlist by clicking on the "Remove" checkbox next to their name in your personal profile page.

How do I manage groups in my HotList?

You will see that your HotList is divided into groups. Your default group is General where all the members are added if you don't specify another group (you cannot delete the General group category). You can create as many groups as you like and rename or delete them by clicking Manage Groups on the HotList Page. You can also transfer members between groups by selecting members on the HotList page and choosing Move to in Actions menu. Then on a separate page you will need to specify the group you want selected members to be moved to and click Submit.

Note: If you delete the group, members from this group will be deleted automatically, so make sure you have transferred them correctly to other groups.

What is the "Block List" feature?

While viewing members profiles or reading or replying messages in your Mailbox you will have an option to add members to Block List. After you have added someone to your Block List you will not receive any notifications, cards or e-mails from this particular member unless you remove him or her from the Block List. This feature helps you limit your contacts with people you dont really like.

About New Members list

By clicking New Members on MyCrowd Page you can view the list of members who have just joined the site, and catch them while they are hot and new!

Even though the complete list is accessible for the full members only, trial members can still see the ten latest members to join our dating community.

What is Birthdays Next Week list?

Want to make someone's day? Just send them a birthday greeting! By clicking Whose Birthday? link on the MyCrowd page you can view the list of members celebrating their birthdays next week! Sending a birthday card to the ones you like is a great way of making a first step and getting to know someone better!

Who is in the Online members list?

Feel lonely and would love to chat? Or maybe you'd like to give someone a call right now? Check out our online members list by clicking the Who's online link on the MyCrowd page, and send the ones you like, a chat or call request!

You can also tell who's online by the colour of the icon on the profile or search results as well as on the member lists. The blue icon indicates online status in our system, and a grey one will appear when they are offline.

What is the Pay for a friend feature?

Do you want to give someone a surprise and also help them find their soulmate? Giving somebody a membership is a great way to show you care. Just enter the username of your friend, and then follow our payment procedures; help someone else fulfil their dream!


Advice following payment

Please save the payment confirmation e-mail that you receive after you have purchased your membership, and which contains your payment reference. This information helps you cancel your FuturePay agreement, independently. However we are always glad to help our customers with cancellations, so if you experience difficulties, please send us your username, payment agreement or transaction id, or your credit card number with the full name on the credit card. We will cancel your payment agreement for you.

How long does it take to get my membership activated?

Normally your Gold or Platinum membership is activated instantly. If your Gold or Platinum membership has not been activated within 24 hours, please contact our customer support department with your username and payment reference. Some payments require customer confirmation because of our anti-fraud policy.

How and when can I cancel my subscription(s)?

Please note that you can cancel the subscription at any time by giving us 28 days notice before your subscription period expires. After the cancelation of your subscription is made and your subscription period has expired, you will be downgraded to a free Trial membership.

To delete your profile: click on the "Edit" button in the upper right-hand corner of your Home page and then choose the "Delete your profile" option. You will then have a form to fill in. When you submit the form you will receive an e-mail to your registered e-mail address. You need to click on the link in that e-mail to cancel your subscription.


If you made this payment by Paypal you need to cancel your subscription manually.

To do that, please follow the steps:

  1. Log in to your PayPal account.
  2. Click History at the top of the page.
  3. Find the subscription in your History.
  4. Click the Details link for the subscription.
  5. Click the Cancel Subscription button.

How do I search for members?

You can search our database by preferences, from your personal home page. You can change or add to your search criteria at any time and your personal search options will automatically save these changes for the next time you re-visit or return to your page. Read more about our SuperMatch system, which will help you to find your truly ideal match!

How do I send an e-mail to members?

You can send e-mail to users by clicking the button Send a message or Send a card on that person's profile or listing. Simply type in your message or select a card you wish to send and click the "Send" button.

How do I receive e-mails from other members?

You don't need to do anything to receive an e-mail sent to your account. If someone responds to your profile, we forward the message to your real email account. When you reply to the message, we automatically forward it to the person who responded to you. In this way, neither person finds out the other person's email address without permission.

You can also view the status of the messages on your Inbox and Outbox folders. Messages in your Inbox folder can be New, Read or Replied, and in your Outbox they are either Sent or Read (meaning the recipient has read them).

How do I recognize scammers?

Scammers are mostly MEN pretending to be women seeking love. They will be writing you sweet e-mails saying how much in love they are and how much they want to meet you in real life.

NEVER EVER GIVE MONEY until you have known someone for a reasonable period. For further information on scamming we suggest you visit This site runs an excellent database of past and present Scammers, with good advice on what to avoid.

What do I do if I forget my password or username?

Simply click here for our automated password/username lookup form.

What if you say my password is wrong?

There could be several reasons listed below. We suggest that you use the automated password/username lookup form.

  • Your username or password might be incorrect. You might want to clear the password field and try again.
  • Your account has been deleted during our review process (please, check your incoming email we would have sent you notification if this was the case)
  • You've changed your e-mail address and need to reactivate your account (please, check your incoming email and click activation link in the activation e-mail we have sent)

Our Contact Info

Pease use our customer service form here - your question will be handled by our most experienced customer service representatives. We are always here to help you!

Please do not forget to put your username and payment reference (for paid members) in any requests sent to the customer support department.

Please Note: Our team may sometimes be busy and unable to talk to you instantly. In this case you will be placed in a queue.

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